Interviewees: a couple travelling with a toddler and the wife’s sister
Time: Wednesday afternoon
Weather: occasional shower in the morning but mostly sunning in the afternoon
Location: on the dock, on the way to Djugarden.
Q: Do you live in Stockholm or some other places?
A: I live in Stockholm.
Q: What is your occupation?
A: I am a homemaker.
Q: How old is your children?
A: My daughter is one year old.
Q: What sort of SL card do you possess?
A: I travel on a monthly card.
Q: How did you plan your travel?
A: I just come by and wait.?
Q: How did you get to Slussen?
A: By our own car.
Q: What is your destination in Djugarden?
A: Skansen.
Q: How often do you travel this way?
A: Once a month.
Q: Do you share your photos on the ferry on social network?
A: Yes, since the WiFi is good here!
Q: Why do you prefer to travel the route by ferry, instead of by bus, tram etc?
A: We used to travel by car, and now we want to try something new.
Q: What do you enjoy about the ferry trip?
A: It offers nice view of typical Swedish harbours.
Q: Anything you hope to see improvement about the ferry trip? Like a belt to fasten strollers?
A: No, everything is fine.
Q: Do you talk to strangers on the trip?
A: No.
Q: Does the reconstruction of Slussen makes the new port hard to find?
A: Slussen is always under construction, so no problem!
Q: Would you recommend this trip to people you know?
A: Yes! To anyone who has not tried this trip!
Observational Studies:
About the family: The family came from Iraq.They sat at the bench and stayed there all ride along. Husband took selfies of family.
About the passengers:
As time went by, there were more passengers. Most were middle-aged couples, or young adults with their friends. The atmosphere was cheerful.
Reflection:
Reflection:
When conducting the contextual interviews, we have interviewed families with children from both Stockholm and somewhere an hour’s drive away for the purpose of triangulation. We interviewers also pose as participant observers and use audio recording as our means of data recording.
From our direct observation, there are special benches for children inside cabin, with their shorter seat frame so that children can sit more comfortably. We observe a recurring pattern that most parents with small children chose to sit on these benches when they are inside the cabin. However, there is no such special benches on the dock, and most children need to hold onto their parents when enjoying the view. Maybe there can be some facilities for children on the dock in the future.
We have also asked several families with toddlers whether a belt for strollers is needed. We are astonished to learn that many families consider it unnecessary. Maybe it is due to the fact that ferries do not abrupt turns or stops.
We also learn that according to the cost-benefit analysis conducted by the SL company, it is not economic to keep toilets on ferries, since it is a rather short trip. However, there can be more toilets near both sides of the platform. Also some parents suggested putting a vending machine selling sodas or snacks.
Another part can be improved is the windows. Many children kneel on their benches to get a better view, but were blocked by the wooden pane. We suggest those can be replaced with acrylics, like the ones on a sightseeing boat.
We can see there are several posters on the ferry trip, but none on the activities on Djugarden. SL can collaborate with travelling agency and keep tourists more updated here.
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