I wasn't present during this week, therefore I am not able to comment on the Think Aloud test conducted on the participant. I would just give my reflection about the think aloud technique instead.
Thinking aloud is a cheap but valuable tool in usability testing. It encourages users to speak out their actions while using a product. This allows designers to identify what kind of thoughts go through a user's mind while navigating through the application.
Personally, I was a volunteer during one of the HCI lectures where the lecturer instructed me to use a website to book a badminton court for a particular day. I had to verbalize all my actions while trying to complete this task. I was having issues finding out if my actions had been received by the system as when I changed the dates while searching for a booking slot, i didn't receive any feedback or wasn't well phrased so I was stuck in the page for quite some time. After some random clicking, I managed to select my slot.
Even though I was a evaluator for this task, I can see that asking someone to think aloud exposes the emotional responses by users. Some might even get annoyed if they are not able to achieve a simple task.
But thinking aloud technique might not always work as some might not want to say everything they are thinking of and "filter" out their responses. Also we need to make sure that we keep quiet during the entire process so as to make sure that we don't feed words into the evaluator's mouths causing a bias.
In conclusion, think aloud is a cheap and quick way to get feedback from users but we shouldn't totally depend on the findings from this technique only.
Field Study in a natural setting(20/11/2016)
Before we presented the low fi prototype during our exercise, Agneev, Shi Ping and I went to Slussen to conduct a field study about the prototype we had created in a natural setting. We conducted a usability testing on 5 families with children to get their feedback. Overall they were quite pleased with the minimalistic interface and suggested they would pay up to 3-5 euros for a postcard. They also feedback that a timing of about 20-30 seconds of the video was suitable. A demo of the app can be seen below(if it doesn't work watch here(mute audio please:) ): https://youtu.be/oXrh59JAcCs).
Please mute audio
Thinking aloud is a cheap but valuable tool in usability testing. It encourages users to speak out their actions while using a product. This allows designers to identify what kind of thoughts go through a user's mind while navigating through the application.
Personally, I was a volunteer during one of the HCI lectures where the lecturer instructed me to use a website to book a badminton court for a particular day. I had to verbalize all my actions while trying to complete this task. I was having issues finding out if my actions had been received by the system as when I changed the dates while searching for a booking slot, i didn't receive any feedback or wasn't well phrased so I was stuck in the page for quite some time. After some random clicking, I managed to select my slot.
Even though I was a evaluator for this task, I can see that asking someone to think aloud exposes the emotional responses by users. Some might even get annoyed if they are not able to achieve a simple task.
But thinking aloud technique might not always work as some might not want to say everything they are thinking of and "filter" out their responses. Also we need to make sure that we keep quiet during the entire process so as to make sure that we don't feed words into the evaluator's mouths causing a bias.
In conclusion, think aloud is a cheap and quick way to get feedback from users but we shouldn't totally depend on the findings from this technique only.
Field Study in a natural setting(20/11/2016)
Before we presented the low fi prototype during our exercise, Agneev, Shi Ping and I went to Slussen to conduct a field study about the prototype we had created in a natural setting. We conducted a usability testing on 5 families with children to get their feedback. Overall they were quite pleased with the minimalistic interface and suggested they would pay up to 3-5 euros for a postcard. They also feedback that a timing of about 20-30 seconds of the video was suitable. A demo of the app can be seen below(if it doesn't work watch here(mute audio please:) ): https://youtu.be/oXrh59JAcCs).
Please mute audio
Gathering results from this study, we made some changes to the prototype for the presentation during the in-class exercise as mentioned in Agneev's post
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