The interview on the ferry -- Suping Shi

On September 24th, we set up an interview on the ferry from Slussen to Allmänna gränd. Because the existence of Gröna Lund and Skansen, it is a quite a popular route among parents and children. During the whole process of the interview we took the ferry back and forth for three times. This interview taken place on the way back to slussen. The interviewee is a dad of two children. And the interviewee is informed that this recording will be published on our blog for the course.

                                           The ferry where we accomplished our interview

Me: Hi, what usually is your purpose to take the ferry?

In:   Hey, Eh, we usually go to the destination with our kids, either go to the Skansen or just take a walk in the park or go to the amusement park.

Me: Why you choose to take the ferry? Cause I know that there are other ways to get there like buses.

In: Yeah, but it is the best way, it is nice to go by boat. There will be extra pleasure to take the ferry and it is fancy too.

Me: And do you feel any trouble of the safety for the children on the ferry?

In : Sure! Everything is okay. Like the fence outside is high enough. No I do not feel any unsafe on the boat. It works very well !

Me: Do you usually be inside the boat or go outside?

In: Yeah I’d love to stay outside, because of the great view. But it is usually a lot of people outside .

Me: You mean it is usually that crowded outside?

In: Yeah, it is usually like that, especially on weekends

Me: Do you usually very clear about the destination?

In: Yeah you have to be aware of that, because it depends. Sometimes it will stop in the middle destination.

Me: And is there any broadcasting for the destination?

In: Yes, there is.

Me: Is that always in Swedish?

In : Yeah! It is always in Swedish. Not that friendly to the tourists.

Me: Do you feel there should be a belt to fix the stroller? Cause I know that there are some of the belts to fix it on the bus.

In: No, I do not think I need this. Because there will not be sudden turning.

Me: Is that usually that crowded?

In: Like that?

Me: Yeah.

In: No, it will not be like that usually. Maybe only because it is on weekends now.

Solutions:

We first ask them their purpose to take the ferry instead of bus. They think that they choose to take the ferry mainly because of the fancy view. But the space is usually quite limited on weekends. As can be heard from the audio recording, the background is quite noisy so that it is hard to hear the speaking from others and the broadcasting. We first interviewed a parent from sweden. He told us that, they should always be aware of the broadcasting, because there are several destinations for this ferry. They have already taken off at the wrong destination twice. Since there is quite noisy inside the ferry, it is not that easy to always concentrate on what is broadcasting. The next parents who also have this trouble are from Korea. They speaks little Swedish. But the broadcasting on the ferry is all in Swedish. So they feel that sometimes they will be quite confused. What is more, there is usually only one stuff on the ferry so it is hard to find someone to ask about the information.

In order to solve that problem, we suggest there should be a LED board in the ferry. Because the destination of the ferry is not always the same. So it is a good idea to have a board can not only shows a fixed information for the destination. Of course, it is better to show the information not only in Swedish since Stockholm is quite an international city where a lot of international tourists are visiting.

In China, in the train or boat, we usually have a LED board to shows the information including the destination and the notice for the passengers in Chinese and English. So that even if it is very noisy or crowded, people can still know the important information. And it is easy to change the destination information or the notice for the passenger.